Through the Rental and Utility Relief Program, more residents on Oahu can now qualify for help from the Program, thanks to new federal funding and eligibility rules. Renters who have suffered economic harm during the COVID-19 pandemic can qualify. This includes losing a job, reduced income or wages, or higher household costs since March 13, ...
Read More More Oahu Families Can Qualify for Rent Help
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Hawaiian Electric will apply $2 million in bill credits for customers who have struggled to pay their electric bill during the COVID-19 pandemic. The Kokua Fund Bill Credit Program will automatically provide a one-time credit of $90 to past-due balances for about 22,000 residential and business customers by Jan. 31. Customers should note the following: ...
Read More Hawaiian Electric ‘Kokua Fund’
In this issue: 2022 Legislative Session, Affordable Connectivity Program, Hu Honua Bioenergy Proceedings, Application for Approval of Fuels Transportation Contract with Sause Bros., Inc., PUC Approves the Power Purchase Agreement between KIUC and AES West Kauai Energy Project, Utility Bill Assistance Available, Application for Approval of the Sale and Transfer of Assets of HOH Utilities, ...
Read More Issue #50 – January 2022
The Council for Native Hawaiian Advancement is providing mortgage and utility assistance, as well as housing and legal counseling, for homeowners on Oʻahu impacted by the COVID-19 pandemic. Applications open January 21 at 10:00AM Eligible Expenses Mortgage (arrears from January 21, 2020 to current) Utilities (electric, gas, water/sewer, trash) Homeowners Insurance fees Homeowners Association fees ...
Read More Oahu Homeowner Assistance Fund
Hawaiian Electric crews will be replacing overhead power lines along Diamond Head Road on consecutive Wednesdays, Jan. 12 and 19, and Friday, Jan. 21, from 8:30 am. to 3 p.m. The work will close the westbound (mauka) lane in the 3100 block, between Beach Road and Makalei Place, and traffic contraflowed during the work hours. No parking will be ...
Read More Upcoming Utility Work to Impact Traffic Jan. 12, 18-21, & 24
On December 31 the FCC launched the Affordable Connectivity Program (ACP). This longer-term program was created by Congress in the Infrastructure and Jobs Act, and replaces the Emergency Broadband Benefit program. This investment in broadband affordability will help ensure households and Hawaiian Home Lands beneficiaries can afford the internet connections they need for work, school, ...
Read More Affordable Connectivity Program (ACP)
For those who are enrolled in the Federal Communications Commission Lifeline Program, there are updated minimum service standards for mobile and fixed broadband users. Beginning December 1, 2021, the Lifeline minimum service standard for fixed broadband data usage will be 1229 GB per month. Beginning December 1, 2021, mobile broadband minimum service standard is continued ...
Read More Lifeline: New Minimum Service Standards effective December 1, 2021
With scam calls, phishing and more elaborate schemes on the rise, Hawaiʽi utilities are asking customers to remain vigilant as scammers ramp up their activity during the holidays. The warning comes on Utility Scam Awareness Day, a national event created to spotlight ripoffs aimed at utility customers. Hawaiian Electric, Hawaiian Telcom, Hawaiʻi Gas, Honolulu Board ...
Read More November 17 – Hawaiʻi utilities mark Utility Scam Awareness Day with warning to customers: Stay vigilant over the holidays!
Scammers are using more elaborate schemes to steal money from Hawaiian Electric customers — but don’t become a victim! In some recent cases, scammers have contacted real estate agents and threatened to immediately shut off power to their listing if payment was not made. Customers should be reminded that Hawaiian Electric will never threaten immediate ...
Read More Hawaiian Electric customers targeted in elaborate scams
The Division of Consumer Advocacy would like to remind you that the mandatory 10-digit local dialing will start on October 24, 2021. All local calls, including those on the same island, will require that you dial area code 808 before the telephone number. It’s coming after the Federal Communications Commission adopted 988 as the new three-digit ...
Read More Mandatory 10-digit Local Dialing Starts Oct. 24, 2021