COVID-19 Consumer Information

To address the challenges that many Americans and small businesses will face in the coming months, broadband and telephone providers offering internet and telephone services in Hawaii have taken the Federal Communications Commission’s (FCC) “Keep Americans Connected Pledge” to, for 60 days from March 16:

  • not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  • waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  • open its Wi-Fi hotspots to any American who needs them.

A list of the providers that have signed the pledge includes:

  • AT&T
  • Charter (Spectrum)
  • Hawaiian Telcom
  • Hughes
  • Sprint
  • T-Mobile
  • Verizon
  • Viasat

Additional steps being taken to assist consumers include the following (visitor provider websites to learn more):

Charter (Spectrum): Offering up to 100 Mbps broadband service for free for 60 days to new households with K-12 and/or college students and waiving installation fees for such households.

Sprint: Offering unlimited smartphone data and additional mobile hotspot data for 60 days, increasing data usage limits for high school students without home Internet that are supported by the 1Million Project Foundation, and accelerating the delivery of 100,000 devices originally intended for next school year to those students.

T-Mobile: Offering unlimited smartphone data and additional mobile hotspot data for 60 days, providing additional free data to Lifeline partners’ customers, increasing data usage limits for schools and students using EmpowerED digital learning programs, and offering free international calling to COVID-19 impacted countries.

Verizon: Tripling the data usage limit for students in Title I schools that are part of the Verizon Innovative Learning Program and committing an additional $10 million to nonprofits supporting students and first responders.COVID-19 impacted countries.

This information on how service providers are helping consumers during the COVID-19 pandemic is available on the FCC website at https://www.fcc.gov/keep-americans-connected.