2006

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW SETTLEMENTS VS. ARBITRATIONS
January to December 2006

Number of Cases:

Percent of Cases:

SETTLEMENTS: 31 44%
ARBITRATIONS: 38 54%
Decisions for Consumers: 23
Decisions for Manufacturers: 15
WITHDRAWN OR DISMISSED 2 2%
TOTAL 71 100%

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINTS VS. MARKET SHARE
January to December 2006

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

#

%

#

%

Audi

2

2.8%

352

0.5%

DaimlerChrysler
(includes Dodge, Chrysler & Jeep)

10

14.1%

4,693

6.9%

Ford
(includes Lincoln & Mercury)

14

19.7%

6,558

9.7%

GM
(includes Chevrolet, GMC, Pontiac, Cadillac, Buick & Saturn)

7

9.9%

6,050

8.9%

Honda
(includes Acura)

5

7.1%

8,751

13.1%

Hyundai

1

1.4%

1,273

1.9%

Isuzu

1

1.4%

217

0.3%

Mazda

3

4.2%

2,721

4%

Mercedes-Benz

5

7.1%

1,450

2.2%

Mini

1

1.4%

370

0.6%

Nissan
(includes Infinity)

14

19.7%

8,260

12.3%

Saab

1

1.4%

113

0.2%

Subaru

2

2.8%

565

0.8%

Toyota
(includes Lexus)

2

2.8%

19,902

29.6%

Volkswagen

3

4.2%

1,024

1.5%

TOTALS

71

Market share figures are for new cars and trucks registered in Hawaii in 2006 as reported in the Hawaii Auto Outlook , First Quarter, 2007, Vol. 6, No.1. Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law.

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER
January – December 2006

TOTAL NO. COMPLAINTS

MFR.

REFUND

SETTLED

WITHDRAWN/ DISMISSED

AUDI

2 0 2 0 0

DAIMLERCHRYSLER

Chrysler

Dodge

10

4

6

4

1

3

2

1

1

4

2

2

0

0

0

FORD

Ford

Lincoln

14

10

4

4

3

1

7

4

3

3

3

0

0

0

0

GM

Chevrolet

Cadillac

Buick

GMC

7

2

2

1

2

1

0

1

0

0

1

1

0

0

0

5

1

1

1

2

0

0

0

0

0

HONDA

Honda

Acura

5

5

0

1

1

0

1

1

0

0

0

0

0

0

0

HYUNDAI

1 0 1 0 0

ISUZU

1 0 1 0 0

MAZDA

3 1 0 2 0

MERCEDES-BENZ

5 0 3 2 0

MINI

1 0 0 1 0

NISSAN

Infiniti

Nissan

14

0

14

2

0

2

5

0

5

6

0

6

1

0

1

SAAB

1 0 0 1

SUBARU

2 1 0 1

TOYOTA

Lexus

Toyota

2

0

2

1

0

1

0

0

0

0

0

0

1

0

1

VOLKSWAGEN

3 0 0 3

TOTALS

80

21

20*

36

3

* Approximately $1,056,000 was refunded to consumers with SCAP’s assistance.