2005

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW SETTLEMENTS VS. ARBITRATIONS
January to December 2005

Number of Cases:

Percent of Cases:

SETTLEMENTS: 36 45%
ARBITRATIONS: 41 51%
Decisions for Consumers: 20
Decisions for Manufacturers: 21
WITHDRAWN OR DISMISSED: 3 4%
TOTAL 80 100%

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINTS VS. MARKET SHARE
January to December 2005

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

#

%

#

%

BMW

1

1.3%

1,329

1.9%

DaimlerChrysler
(includes Dodge, Chrysler & Jeep)

12

15.0%

5,482

7.8%

Ford
(includes Lincoln & Mercury)

10

12.5%

7,567

10.7%

GM
(includes Chevrolet, GMC, Pontiac, Cadillac, Buick & Saturn)

12

15.0%

7,605

10.8%

Honda
(includes Acura)

7

8.8%

8,507

12.1%

Hyundai

2

2.5%

1,646

2.3%

Isuzu

1

1.3%

217

0.3%

Kia

6

7.5%

1,256

1.8%

Mazda

3

3.8%

2,865

4.1%

Mercedes-Benz

5

6.3%

1,553

2.2%

Mini

1

1.3%

411

0.6%

Nissan
(includes Infinity)

11

13.8%

8,465

12.0%

Subaru

2

2.5%

674

1.0%

Toyota
(includes Lexus)

5

6.3%

19,300

27.3%

Volkswagen

1

1.3%

931

1.3%

Volvo

1

1.3%

473

0.7%

TOTALS

80

Market share figures are for new cars and trucks registered in Hawaii in 2005 as reported in the Hawaii Auto Outlook , First Quarter, 2006, Vol 5, No.1. Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law.

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER
January – December 2005

TOTAL NO. COMPLAINTS

MFR.

REFUND

SETTLED

WITHDRAWN/ DISMISSED

BMW

1 1

DAIMLERCHRYSLER

Chrysler

Dodge

12

2

10

4

2

2

2

0

2

5

0

5

1

0

1

FORD

Ford

Lincoln

10

9

1

2

1

1

5

5

0

2

2

0

1

1

0

GM

Chevrolet

Cadillac

Saturn

Pontiac

12

8

2

1

1

2

2

0

0

0

2

2

0

0

0

8

4

2

1

1

HONDA

Honda

Acura

7

6

1

3

3

0

4

3

1

HYUNDAI

2 2

ISUZU

1 1

KIA

6 2 4

MAZDA

3 2 1

MERCEDES-BENZ

5 1 4

MINI

1 1

NISSAN

Infiniti

Nissan

11

2

9

6

1

5

3

0

3

2

1

1

SUBARU

2 2

TOYOTA

Lexus

Toyota

5

1

4

2

0

2

2

1

1

0

0

1

0

1

VOLKSWAGEN

1 1

VOLVO

1 1

TOTALS

80

21

20*

36

3

* Approximately $919,300 was refunded to consumers with SCAP’s assistance.