2004

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW SETTLEMENTS VS. ARBITRATIONS
January to December 2004

Number of Cases:

Percent of Cases:

SETTLEMENTS: 26 43%
ARBITRATIONS: 34 57%
Decisions for consumers: 19
Decisions for Manufacturers: 15
TOTAL 60 100%

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINTS
January to December 2004

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

#

%

#

%

Acura

1

1.7%

836

1.3%

DaimlerChrysler
(includes Dodge and Jeep)

8

13.3%

4,843

7.3%

Ford
(includes Lincoln)

12

20.0%

7,362

11.2%

GM
(includes Chevrolet, GMC, Pontiac, Cadillac, Buick, Saturn)

12

20.0%

6,924

10.5%

Honda

3

5.0%

7,395

11.2%

Hyundai

1

1.7%

1,072

1.6%

Isuzu

1

1.7%

391

0.6%

Kia

2

3.0%

985

1.5%

Mazda

6

10.0%

2,893

4.4%

Nissan

7

11.7%

7,666

11.6%

Toyota

3

5.0%

15,018

22.8%

Volkswagen

4

6.7%

1,217

1.8%

TOTALS

60

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER
January – December 2004

TOTAL NO. COMPLAINTS

MFR.

REFUND

SETTLED

ACURA

1 1

DAIMLERCHRYSLER

Jeep

Dodge

8

2

6

1

1

2

1

1

5

1

4

FORD

Ford

Lincoln

12

11

1

3

3

7

6

1

2

2

GM

Chevrolet

GMC Truck

Saturn

12

9

2

1

4

4

3*

2

1

5

3

1

1

HONDA

3 1 1 1

HYUNDAI

1 1

ISUZU

1 1

KIA

2 1 1

MAZDA

6 1 1 4

NISSAN

7 1 1 5

TOYOTA

3 1 1 1

VOLKSWAGEN

4 2 1 1

TOTALS

60

15

19**

26

* In one case, the consumer lost standing after issuance of the decision because the vehicle had been repossessed.

** Total of $575,114 was refunded to consumers with SCAP’s assistance.