2003

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW SETTLEMENTS VS. ARBITRATIONS
January to December 2003

Number of Cases:

Percent of Cases:

SETTLEMENTS: 17 29%
ARBITRATIONS: 42 71%
Decisions for consumers: 28
Decisions for Manufacturers: 14
TOTAL 59 100%

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINTS VS. MARKET SHARE
January to December 2003

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

Number
received

Percent
received

Number
sold

Percent
of market share

Acura

1

1.7%

766

1.2%

Audi

2

3.4%

349

0.6%

DaimlerChrysler
(includes Dodge and Jeep)

7

11.9%

4,443

7.1%

Ford
(includes Lincoln)

15

25.4%

7,800

12.4

GM

(includes
Chevrolet, GMC, Pontiac, Cadillac, Buick)

11

18.6%

5,954

9.5%

Honda

2

3.4%

7,329

11.7%

Hyundai

1

1.7%

867

1.4%

Isuzu

1

1.7%

362

0.6%

Jaguar

1

1.7%

306

0.5%

Kia

3

5.1%

652

1.0%

Mazda

8

13.5%

3,037

4.8%

Mercedes-Benz

3

5.1%

1,164

1.9%

Nissan

2

3.4%

6,295

10.0

Toyota

1

1.7%

14,118

22.5%

Volkswagon

1

1.7%

1,457

2.3

TOTALS

59

* Market share figures are for new cars and trucks registered in Hawaii in 2003 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law.

STATE CERTIFIED ARBITRATION PROGRAM LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER
January to December 2003

Total No. complaints

Manufacturer

Refund

Settled

ACURA

1 1

Total amount refunded:

$13,258

AUDI

2 2

DAIMLERCHRYSLER

Jeep

Dodge

7

2

5

2

2

3

1

2

2

1

1

Total amount refunded:

$93,274

FORD

Ford

Lincoln

15

14

1

5

5

7

6

1

3

3

Total amount refunded:

$185,878

GM

Chevrolet

GMC Truck

Pontiac

11

7

3

1

1

1

6

2

3

1

4

4

Total amount refunded:

$218,175

HONDA

2 1 1

Total amount refunded:

$32,624

HYUNDAI

1 1

ISUZU

1 1

Total amount refunded:

$31,863

JAGUAR

1 1

KIA

3 1 1 1

Total amount refunded:

$16,219

MAZDA

8 2 6

Total amount refunded:

$164,026

MERCEDES-BENZ

3 2 1

Total amount refunded:

$124,317

NISSAN

2 1 1

TOYOTA

1 1

VOLKSWAGEN

1 1

TOTALS:

59

14

27

17

Total amount refunded:

$879,634