2002

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW SETTLEMENTS VS. ARBITRATIONS
January to December 2002

Number of Cases:

Percent of Cases:

SETTLEMENTS: 26 39%
ARBITRATIONS: 40 61%
Decisions for consumers: 28
Decisions for Manufacturers: 12
TOTAL 66 100%

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINTS VS. MARKET SHARE
January to December 2002

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

Number
received

Percent
received

Number
sold

Percent
of market share

DaimlerChrysler (includes Dodge)

7

11%

3,291

6.2

Ford
(includes Lincoln)

21

32%

7,309

13.7

GM

(includes
Chevrolet, GMC, Pontiac, Cadillac, Buick)

16

24%

4,822

9.0

Honda

5

8%

5,846

11.0

Isuzu

2

3%

436

0.8

Kia

3

5%

569

1.1

Mazda

4

6%

2,754

5.2

Nissan

1

1%

5,043

9.5

Subaru

2

3%

597

1.1

Toyota 1 1% 11,702 21.9
Volkswagen 1 1% 1,573 2.9
Volvo 3 5% 376 0.7

TOTALS

66

100%

* Market share figures are for new cars and trucks registered in Hawaii in 2002 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law.

STATE CERTIFIED ARBITRATION PROGRAM LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER
January to December 2002

Total No. complaints

Manufacturer

Refund

Settled

DAIMLERCHRYSLER

Chrysler

Dodge

7

2

5

3

2

1

2

2

2

2

Total amount refunded:

$55,450

FORD

Ford

Lincoln

21

20

1

6

6

12

11

1

3

3

Total amount refunded:

$204,778

GM

Chevrolet

GMC Truck

Pontiac

16

12

2

2

2

1

1

6

5

1

8

6

2

Total amount refunded:

$162,707

HONDA

5 5

ISUZU

2 2

Total amount refunded:

$46,317

KIA 3 3

MAZDA

4 3 1

Total amount refunded:

$56,159

NISSAN

1 1

SUBARU

2 1 1

Total amount refunded:

$16,395

TOYOTA

1 1

Total amount refunded:

$29,559

VOLKSWAGEN

1 1

VOLVO

3 1 2

Total amount refunded:

$33,432

TOTALS:

66

12

28

26

Total amount refunded:

$604,797