2001

SCAP Claims and Resolution
January to December 2001

Number of Cases:

Percent of Cases:

SETTLEMENTS: 13 27%
ARBITRATIONS: 35 71%
Decisions for consumers: 24
Decisions for Manufacturers: 11
WITHDRAWN 1 2%
TOTAL 49 100%

LEMON LAW COMPLAINTS VS. MARKET SHARE
January to December 2001

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

Number
received

Percent
received

Number
sold

Percent
of market share

Audi

1

2%

N/A

less than 1

BMW

1

2%

N/A

less than 1

DaimlerChrysler (includes Dodge, Jeep)

7

14%

13,765

16.0

Ford

7

14%

15,648

18.2

GM

(includes
Chevrolet, GMC, Oldsmobile, Cadillac)

15

31%

19,210

22.3

Honda

2

4%

5,424

6.3

Kia

1

2%

N/A

less than 1

Mazda

3

6%

2,582

3

Mercedes-Benz

3

6%

N/A

less than 1

Mitsubishi

1

2%

N/A

less than 1

Nissan 3 6% 5,975 6.9
Toyota 2 4% 11,951 13.9
Volkswagen 3 7% N/A less than 1

TOTALS

49

100%

* Market share figures are for new cars and trucks registered in Hawaii in 2001 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law.

STATE CERTIFIED ARBITRATION PROGRAM LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER, JAN.-DEC.
2001

Total No. complaints

Manufacturer

Replace

Refund

Settled

AUDI 1 1
BMW 1

1

DAIMLERCHRYSLER

Chrysler

Dodge

Jeep

7

1

4

2

2

1

1

1

1

3

2

1

1

1

Total amount refunded:

$53,200

FORD

7 2 3 2

Total amount refunded:

$66,217

GM

Cadillac

Chevrolet

GMC
Truck

Oldsmobile

15

1

7

4

3

2

1

1

1

1

11

1

4

3

3

1

1

Total amount refunded:

$219,520

HONDA

2 1 1
KIA 1 1

MAZDA

3 1 2

Total amount refunded:

$24,358

MERCEDES-BENZ

3 2 1

Total amount refunded:

$14,307

MITSUBISHI

1 1
NISSAN 3 3

TOYOTA

2 1 1

VOLKSWAGEN

3 1 1 1 withdrawn

Total amount refunded:

$29,466

TOTALS:

49

11

4

20

13 settled

Total amount refunded:

$407,068

(1 withdrawn)