2000
SCAP Claims and Resolution
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Number of Cases: |
Percent of Cases: |
|
Settlements:* | 16 | 29% |
Arbitrations: | 39 | 71% |
Total:: |
55 | 100% |
Decisions for consumers: | 31 | |
Decisions for Manufacturers: | 8 | |
*Settlements occurred before the scheduled hearing. |
LEMON LAW COMPLAINTS VS. MARKET SHARE
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COMPLAINTS RECEIVED |
MARKET SHARE |
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MANUFACTURER |
Number |
Percent |
Number |
Percent |
Chrysler (includes Dodge, Jeep, Plymouth) |
6 |
11% |
14,483 |
15.3% |
Ford (includes Lincoln & Mercury) |
12 |
22% |
17,781 |
18.8% |
GM (includes Chevrolet,GMC Truck, Oldsmobile, Buick, Cadillac & Pontiac) |
13 |
24% |
23,171 |
24.5% |
Honda (includes Acura) |
10 |
18% |
6,691 |
6.1% |
Mazda |
4 |
7% |
2,359 |
2.5% |
Mercedes-Benz |
1 |
2% |
N/A |
less than 1% |
Subaru |
1 |
2% |
1,816 |
1.9% |
Toyota |
1 |
2% |
11,252 |
11.9% |
Volkswagen |
4 |
7% |
N/A |
less than 1% |
Volvo |
3 |
5% |
N/A |
less than 1% |
TOTALS |
55 |
100% |
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Market share figures are for new cars and trucks registered in Hawaii in 2000 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law. NOTE: Nissan had 7.5 market share and zero complaints. |
LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER, JAN.-DEC. 2000 |
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Total complaints |
Manufacturer |
Replace |
Refund |
Settled before Hrg. |
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CHRYSLER |
6 |
2 |
3 |
1 |
||
Dodge |
4 |
1 |
2 |
1 |
||
Jeep |
1 |
1 |
||||
Plymouth |
1 |
1 |
||||
Total amount refunded: |
$32,117 |
|||||
FORD includes Mercury (1 case) |
12 |
9 |
3 |
|||
Total amount refunded: |
$123,858 |
|||||
GM |
13 |
1 |
1 |
6 |
5 |
|
Chevrolet |
12 |
1 |
1 |
5 |
5 |
|
GMC Truck |
1 |
1 |
||||
Total amount refunded: |
$138,828 |
|||||
HONDA includes Acura (1 case) |
10 |
1 |
2 |
5 |
2 |
|
Total amount refunded: |
$106,873 |
|||||
MAZDA |
4 |
2 |
2 |
|||
Total amount refunded: |
$37,727 |
|||||
MERCEDES-BENZ |
1 |
1 |
||||
SUBARU |
1 |
1 |
||||
TOYOTA |
1 |
1 |
||||
VOLKSWAGEN |
4 |
1 |
3 |
|||
VOLVO |
3 |
2 |
1 |
|||
Total amount refunded: |
$38,014 |
|||||
TOTALS: |
55 |
8 |
4 |
27 |
16 |
|
Total amount refunded: |
$477,417 |