2000

SCAP Claims and Resolution
January to December 2000

Number of Cases:

Percent of Cases:

Settlements:* 16 29%
Arbitrations: 39 71%

Total::

55 100%
Decisions for consumers: 31
Decisions for Manufacturers: 8
*Settlements occurred before the scheduled hearing.

LEMON LAW COMPLAINTS VS. MARKET SHARE
January to December 2000

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

Number
received

Percent
received

Number
sold

Percent
of market share

Chrysler (includes Dodge, Jeep, Plymouth)

6

11%

14,483

15.3%

Ford (includes Lincoln & Mercury)

12

22%

17,781

18.8%

GM (includes Chevrolet,GMC Truck, Oldsmobile, Buick, Cadillac & Pontiac)

13

24%

23,171

24.5%

Honda (includes Acura)

10

18%

6,691

6.1%

Mazda

4

7%

2,359

2.5%

Mercedes-Benz

1

2%

N/A

less than 1%

Subaru

1

2%

1,816

1.9%

Toyota

1

2%

11,252

11.9%

Volkswagen

4

7%

N/A

less than 1%

Volvo

3

5%

N/A

less than 1%

TOTALS

55

100%

Market share figures are for new cars and trucks registered in Hawaii in 2000 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law.

NOTE: Nissan had 7.5 market share and zero complaints.

LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER, JAN.-DEC. 2000

Total complaints

Manufacturer

Replace

Refund

Settled before Hrg.

CHRYSLER

6

2

3

1

Dodge

4

1

2

1

Jeep

1

1

Plymouth

1

1

Total amount refunded:

$32,117

FORD includes Mercury (1 case)

12

9

3

Total amount refunded:

$123,858

GM

13

1

1

6

5

Chevrolet

12

1

1

5

5

GMC Truck

1

1

Total amount refunded:

$138,828

HONDA includes Acura (1 case)

10

1

2

5

2

Total amount refunded:

$106,873

MAZDA

4

2

2

Total amount refunded:

$37,727

MERCEDES-BENZ

1

1

SUBARU

1

1

TOYOTA

1

1

VOLKSWAGEN

4

1

3

VOLVO

3

2

1

Total amount refunded:

$38,014

TOTALS:

55

8

4

27

16

Total amount refunded:

$477,417