1999

1999 LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER

Total
No.
Mfr. Replace Refund Settled
before hearing
Settled
at/after hearing
Dismissed
or withdrawn at hearing
Chrysler 16 5

2
$35,107

9
Ford 23 4 9
$186,099
7 2 1
GM 21 *4 **3 ***11
$224,766
****3
Honda 6 2 1 2
$36,271
1
Isuzu 3 1 1
$6,243
1
Land
Rover
1 1
Mazda 7 2
$42,827
4 1
Porsche 1 1
Saab 1 1
$23,442
Toyota 3 3
Volvo 3 2
$33,595
1
TOTAL: 85 16 5 30
$588,350
29 3 2

*Mfr.: Chevrolet-2/GMC Truck-1/Cadillac-1 **Replace: Chevrolet-2/Pontiac-1
***Refund: Pontiac-1/Chevrolet-7/Cadillac-1/GMC Truck-2 ****Settled Before: Chevrolet

LEMON LAW COMPLAINTS VS. MARKET SHARE*
January to December 1999 Cars & Trucks • State of Hawaii

MANUFACTURER COMPLAINTS
RECEIVED
MARKET
SHARE
# % # %
Chrysler 16 19.00 12,084 14.6
Ford 23 27.00 14,169 17.1
GM
(includes Chevrolet, Buick, Pontiac, GMC, Cadillac, and Oldsmobile)
**21 24.00 24,919 30.0
Honda 6 7.00 5,660 6.8
Isuzu 3 4.00 555 .7
Land Rover 1 1.00 N/A less than 1
Mazda 7 8.00 1,578 1.9
Porsche 1 1.00 N/A less
than 1
Saab 1 1.00 N/A less
than 1
Toyota 3 4.00 9,084 11.0
Volvo 3 4.00 N/A less
than 1
TOTAL 85.00 100.00

*Market share figures are for new cars and trucks registered in Hawaii in 1999 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii’s Lemon Law.

**Chevrolet-14; Pontiac-2; GMC Truck-3; Cadillac-2