1998

1998 LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER

Total No.

Mfr.

Replace

Refund

Settled
before
hearing

Settled
at/after
hearing

Acura

1

1

Chrysler

16

2

9
$179,963

2

3

Ford

14

2

1

4
$108,601

6

1

GM

22

*4

**2

***9
$215,490

****6

*****1

Honda

3

1

1
$26,598

1

Mazda

7

2

4
$50,432

1

Nissan

2

2

Saab

1

1

Toyota

4

1
$16,806

3

Volkswagen

2

1

1

TOTAL:

72

14

3

28
$597,890

22

5

LEMON LAW ARBITRATION CASELOAD VS. MARKET SHARE*
January to December 1998
Cars & Trucks • State of Hawaii

MANUFACTURER COMPLAINTS RECEIVED MARKET SHARE
# % # %
Acura 1 1.00 577 .8
Chrysler 16 22.00 13,213

17.8

Ford 14 19.00 13,511

18.2

GM **22 31.00 20,426 27.5
Honda 3 4.00 4,531 6.1
Mazda 7 10.00 1,408 1.9
Nissan 2 3.00 5,745 7.7
Saab 1 1.00 N/A less than 1
Toyota 4 6.00 8,176 11.0
Volkswagen 2 3.00 N/A less than 1
TOTAL 72.00 100.00

*Mfr.: Pontiac-1/Chevrolet-1/GMC Truck-1/Cadillac-1 **Replace: Chevrolet ***Refund: Pontiac-5/ Chevrolet-3/Cadillac-1 ****Settled Before: Chevrolet-3/Cadillac-1/Pontiac-2
*****Settled at: Chevrolet