Contact Us

The State Certified Arbitration Program (SCAP), commonly referred to as Hawaii’s “Lemon Law”, is administered by the Department of Commerce and Consumer Affairs’ Regulated Industries Complaints Office (RICO).

For questions, to request a copy of the handbook, or for more information about filing a Demand for Arbitration, call the RICO Consumer Resource Center at 808-587-4272 or email us at rico@dcca.hawaii.gov.

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Tammy Kaneshiro, State Certified Arbitration Program Administrator
235 S. Beretania Street, 9th Floor
Honolulu, Hawaii  96813
Phone: (808)586-2660
Fax: (808) 586-2670