Contact SCAP
The State Certified Arbitration Program (SCAP), commonly referred to as Hawaii’s “Lemon Law”, is administered by the Department of Commerce and Consumer Affairs’ Regulated Industries Complaints Office (RICO).
For questions, to request a copy of the handbook, or for more information about filing a Demand for Arbitration, call the RICO Consumer Resource Center at 808-587-4272 or email us at [email protected].
Stacia M. Silva, SCAP Case Administrator
Tammy Kaneshiro, State Certified Arbitration Program Administrator
235 S. Beretania Street, 9th Floor
Honolulu, Hawaii 96813
Phone: (808)586-2660
Fax: (808) 586-2670
If you don’t have RealPlayer download it from this site. This is a free download. If this site has moved, select RealPlayer’s Basic or Free Player. Do not select RealPlayer Plus or Premium unless you wish to pay for that software.
The link address is: https://www.real.com/