Complaints & Enforcement Officer’s Message

Esther Brown, Complaints and Enforcement Officer

Aloha, and welcome to the website for the State of Hawaii’s Regulated Industries Complaints Office (“RICO”).

Most people are not aware that a professional or vocational license is required before you can work in certain industries. There are currently over 49 different industries in which a professional or vocational license is required. These industries are the kind that affect the health, safety, and welfare of Hawaii’s citizens.

RICO investigates and prosecutes possible licensing law violations by Hawaii licensees. RICO also works to protect consumers from unscrupulous and unqualified individuals by investigating and prosecuting unlicensed activity.

We encourage all consumers to educate and guard themselves against unlicensed activity.

This website has been designed to provide educational information, brochures, contact information, complaint forms, and online prior complaints information, as well as numerous useful links to other agencies.

Buying a new car? RICO also administers the State Certified Arbitration Program (SCAP) for “lemon” motor vehicle claims.

We welcome your comments. If you have a specific question you would like answered, or if you need assistance, please call our Consumer Resource Center at 808-587-4272 or email us at [email protected].

Thank you for taking an interest in our office. We are pleased to help.