Helpful Consumer Numbers

Action Line 591-0222 Consumer Complaint Resolution Service
Better Business Bureau 536-6956 Consumer and Business Relations
Building Inspector 527-6339 Construction, Maintenance, and Safety Codes; Zoning Ordinances; Sub-standard Housing Complaints
Child Welfare Services (24 hr) 832-5300 Reporting Child Abuse & Neglect
Civil Rights Commission 586-8636 Civil Rights

Credit Reporting Companies
Companies that Gather and Sell Information About You Regarding Your Credit (Enforced by the FTC)

Equifax 685-1111
Experian (800)
682-7654
Trans Union (800)
916-8800

DCCA

Consumer Resource Center & Licensing Business Info. Ctr. 587-3222 Questions regarding; Lemon law, Hawaii Laws & Statutes, Filing Complaints; registration on existing business; verification of licensed person; prior complaints history
Consumer Advocacy 586-2800 Protects Consumer with regard to Regulated Utility & Transportation services
Consumer Dial Program 587-1234 Various Consumer Alerts, Bus. Reg. Forms by Fax, Consumer Topics
Financial Institution Division

586-2820

Regulates State-Chartered Financial Institutions
Insurance Division

586-2790

Oversees Insurance Industry

Securities Commission 586-2740 Investigates Securities Fraud

District & Small Claims Courts
(538-5151)
(Small Claims Court) Claims up to $3500 (District Court) Claims up to $10,000; Non Jury Trials; Petty Misdemeanors; Non-Criminal

Maui 244-2838
Molokai 553-5451
Lanai 565-6447
Kauai 246-3330
Kona 322-8700

Executive Office on Aging

Executive Office on Aging 586-0100 Services for Seniors

Police Dept.

Emergency 911 For In-Progress Complaints
Confidential code a phone 955-3500 Filing Complaints
Crime stoppers 955-8300 Accepts Information on Crimes

Legal

Ask a Lawyer 537-1868 Free Legal Advice – Wednesdays ONLY between 6:00 -7:00 pm
Hawaii State Bar Association 537-1868 Verification of Licensure for Lawyers
Office of Disciplinary Counsel 521-4591 Complaints against Lawyers

Legal (Mediation)
Volunteer Mediators ($10 fee).

Neighborhood Justice Center 521-6767
Med. Service of Maui 244-5744
Med. Center of Molokai 553-3844
Kauai Med. Program 245-4077
Ku’iahi Med. Center-Hilo 935-7844
West HI Med. Serv.-Kamuela 885-5525

Legal Aid Society
Attorney’s office equipped to help people who are income eligible, to obtain: free service; counsel; advice and Representation Volunteer Mediators ($10 fee)

Oahu 536-4302
Maui 244-3731
Molokai 553-3251
Lanai 565-6089
Kauai 245-4728
Hilo 961-2851
Kona 329-8331

Legislative Reference Bureau

Legislative Reference Bureau 587-0670 Questions on Revised Statutes

National Fraud Info Center

National Fraud Info Center (800)
876-7060
Consumers can Ask Questions or Make Fraud Reports

Postal Inspector

Postal Inspector (800)
654-8896
Mail Fraud Hotline

Filing On-line Complaints

Telephone Company Complaints (on-line) FCC http://esupport.fcc.gov/complaints.htm Consumers can File Complaints against Telephone Companies On-Line

Neighbor Island Toll-Free Numbers
(Used when calling from neighbor islands)

Big Island 974-4000 (Then dial the last five digits of the state phone number)
Kauai 274-3141 (Then dial the last five digits of the state phone number)
Maui 984-2400 (Then dial the last five digits of the state phone number)
Molokai or Lanai (800)
468-4644
(Then dial the last five digits of the state phone number)