How to File a Complaint Against a Health Insurer or Health Plan

Learn how to file a complaint against a health insurer or health plan.

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Step One:

You may do one of the following:

  1. Fill out and print the complaint form below.
  2. Call our office at (808) 586-2804 and request a complaint form be mailed to you.


Step Two:

Send the complaint along with copies of any documents you feel will help establish your claim to the Health Insurance Branch. (PLEASE DO NOT SEND ORIGINALS)

You may either:

Drop off your complaint in person at:
Hawaii Insurance Division
Health Insurance Branch
335 Merchant St, Room 213
Honolulu, HI 96813

Mail the complaint to:
Hawaii Insurance Division
Health Insurance Branch
PO Box 3614
Honolulu, HI 96811

Or fax the complaint to:
(808) 587-5379
Health Insurance Complaint/Inquiry Form (PDF)