Consumer Advocacy – Public Utilities (DCA)

The answer to this question is most definitely YES. All to often people fail to realize how their experiences, good or bad, with a utility company can affect the rate making decision process. Community and individual input play a necessary role because often times members of the Commission or the Consumer Advocates staff do not live in the areas where rate cases take place and therefore, cannot make informed decisions without information only ratepayers in the local community can provide.