Questions/Complaints

It is advisable that you first contact Hawaiian Telcom Services Company or Oceanic Time Warner Cable to answer or resolve your question or problem with your cable television service. Both Hawaiian Telcom and Oceanic Time Warner Cable have service representatives and management personnel who are trained to handle your questions or complaints. The customer service phone number for Hawaiian Telcom for all islands is (808) 643-6111 and for Oceanic Time Warner Cable for all islands is (808) 643-2100.

Hawaiian Telcom customers whose question or problem has not been adequately resolved after speaking with a supervisor may contact Hawaiian Telcom Customer Relations at (808) 643-3377 (Monday-Friday, 8:00am-4:00pm) or by email at customer.relations@hawaiiantel.com.

If your question or problem has not been satisfactorily resolved by Hawaiian Telcom or Oceanic Time Warner Cable, then contact the Cable Television Division.